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SHIPPING & RETURNS

SHIPPING POLICY

At Kannauj Perfumer, we are committed to providing you with a seamless and efficient shopping experience. Our Shipping Policy outlines the details of our shipping process and delivery times based on the shipping method you choose during checkout.
 

1. Order Processing

1.1. Order Confirmation: Once your order is placed and payment is verified, you will receive an order confirmation email with your order details.
 

1.2. Processing Time: Orders are typically processed within 1-2 business days after confirmation. However, during high-demand periods, processing may take slightly longer.


2. Shipping Methods and Delivery Times

2.1. Domestic Shipping (within India):

  • Standard Shipping: Orders shipped via standard shipping are typically delivered within 7-10 business days from the date of order processing.
     

2.2. International Shipping (outside India):

  • Standard International Shipping: Orders shipped internationally via standard shipping may take approximately 5-7 business days to arrive at the destination, depending on customs regulations and local postal services.
     

3. Shipping Fees

3.1. Standard Shipping Fees: Shipping fees are calculated based on your location and the weight of the products in your order. Shipping costs will be displayed during the checkout process.
 

4. Tracking Your Order

4.1. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status and delivery progress of your order.
 

5. Shipping Restrictions

5.1. Delivery Addresses: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
 

5.2. Customs and Import Duties: For international orders, please be aware that customs and import duties may apply. These fees are the responsibility of the recipient and are not included in the product or shipping cost.
 

6. Delays and Unforeseen Circumstances

6.1. Delays: While we make every effort to ensure prompt delivery, delays may occur due to unforeseen circumstances such as extreme weather, customs processing, or carrier issues. We appreciate your patience during such times.
 

7. Contact Us

7.1. Contact Information: If you have any questions or concerns regarding your order, shipping, or delivery times, please don't hesitate to contact our customer support team at kannaujittar@gmail.com.
 

We value your trust and strive to deliver your orders in a timely and efficient manner. If you have any special shipping requests or require expedited shipping, please reach out to us, and we will do our best to accommodate your needs.
 

Thank you for choosing Kannauj Perfumer for your fragrance needs.

RETURN & EXCHANGE POLICY

At Kannauj Perfumer, we want you to be delighted with your purchase. If for any reason you are not satisfied with your order, our Return & Exchange Policy ensures a hassle-free process:
 

1. Returns

1.1. Eligibility: We accept returns within [number] days from the date of delivery. To be eligible, the product must be unused, in its original packaging, and in the same condition as when received.
 

1.2. Return Process: To initiate a return, please contact us at [Contact Information]. You will receive instructions on returning the product. Include your order number and reason for the return in your communication.
 

1.3. Return Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service.
 

2. Exchanges

2.1. Exchange Process: If you wish to exchange a product for a different item, please contact us at kannaujittar@gmail.com. We will provide exchange instructions.
 

2.2. Additional Costs: Any price difference between exchanged products and shipping costs for the new item may apply. You are responsible for additional costs.


3. Refunds

3.1. Refund Eligibility: Upon receiving your returned product, we will verify its condition. If eligible, a refund will be processed to your original payment method.

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3.2. Refund Processing: Refunds are typically processed within [number] business days. Processing time may vary depending on your financial institution.

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4. Damaged or Defective Products

4.1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at kannaujittar@gmail.com. We will arrange for a replacement or refund as appropriate.

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5. Cancellation

5.1. Order Cancellation: To cancel an order, please contact us as soon as possible. If the order has not shipped, we will process the cancellation and issue a refund.

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6. Contact Information

6.1. Contact: For all returns, exchanges, or inquiries related to this policy, please contact us at kannaujittar@gmail.com.

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We value your satisfaction and strive to make the return and exchange process as straightforward as possible. Your happiness with our products is essential to us.

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