Terms & Conditions

Effective Date: July 22, 2026

Welcome to KannaujPerfume.com (“Website”), owned and operated by Vijay Groups, the owner of the Kannauj Perfume brand. By accessing, browsing, or placing an order on this Website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use this Website.

1. Acceptance of Terms

By using KannaujPerfume.com, you confirm that:

• You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
• You agree to comply with all applicable laws and regulations.
• You accept these Terms & Conditions in full.

2. Products

KannaujPerfume.com offers:

• Natural Attars
• Perfumes
• Essential Oils
• Fragrance Oils
• Aroma Products
• Gift Sets
• Related fragrance products

We strive to provide accurate descriptions, photographs, and specifications. However:

• Product images are for illustration purposes only.
• Due to natural ingredients and handcrafted production, slight variations in color, fragrance, packaging, or appearance may occur.
• Such variations shall not be considered defects.

3. Pricing

• All prices are displayed in Indian Rupees (INR) unless otherwise specified.
• Prices are subject to change without prior notice.
• Taxes, shipping charges, customs duties, and other applicable fees may be added during checkout.

We reserve the right to correct pricing errors at any time.

4. Order Acceptance

An order is considered confirmed only after:

• Successful payment (for prepaid orders), or
• Confirmation from our side for eligible Cash on Delivery orders.

KannaujPerfume.com reserves the right to:

• Refuse any order.
• Limit quantities.
• Cancel suspicious or fraudulent orders.
• Cancel orders due to stock unavailability or pricing errors.

In such cases, any prepaid amount will be refunded.

5. No Cancellation Policy

Once an order has been confirmed, it cannot be cancelled under any circumstances.

Customers are requested to carefully review:

• Product selection
• Quantity
• Delivery address
• Contact information

before placing the order.

No cancellation requests will be accepted after order confirmation.

6. No Return & No Exchange Policy

Due to the hygienic, cosmetic, and personal care nature of perfumes, attars, essential oils, and fragrance products:

All sales are final.

KannaujPerfume.com does not accept:

• Returns
• Exchanges
• Refund requests
• Replacement requests

after delivery except in the following cases:

• Wrong product delivered
• Product damaged during transit
• Product missing from shipment

Such issues must be reported within 48 hours of delivery with:

• Unboxing video
• Clear photographs
• Order number

Failure to provide sufficient evidence may result in rejection of the claim.

7. Damaged Shipments

If the package appears damaged:

• Record an unboxing video before opening.
• Take photographs immediately.
• Contact our customer support within 48 hours.

Claims made after this period may not be accepted.

8. Shipping

Delivery timelines are estimates only.

KannaujPerfume.com is not responsible for delays caused by:

• Courier companies
• Weather conditions
• Natural disasters
• Government restrictions
• Customs clearance
• Force majeure events

Risk passes to the customer upon delivery.

9. International Orders

International customers are responsible for:

• Customs duties
• Import taxes
• Local regulations
• Import permissions

KannaujPerfume.com is not liable if customs authorities seize, delay, or reject shipments due to local laws.

10. Payment

We accept secure payments through approved payment gateways.

We do not store your credit card or banking information.

Orders suspected of fraud may be cancelled without notice.

11. Intellectual Property

All Website content including:

• Logos
• Product names
• Product descriptions
• Images
• Graphics
• Videos
• Website design
• Text
• Source code

is the exclusive property of KannaujPerfume.com or its licensors.

Unauthorized copying, reproduction, modification, or commercial use is strictly prohibited.

12. Product Usage Disclaimer

Customers are responsible for using products safely.

We recommend:

• Performing a patch test before topical use.
• Keeping products away from children.
• Avoiding contact with eyes.
• Following recommended usage instructions.

KannaujPerfume.com shall not be liable for allergic reactions, misuse, improper storage, or unintended use of products.

13. Limitation of Liability

KannaujPerfume.com shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of business
• Loss of profits
• Delay in delivery
• Product misuse
• Allergic reactions
• Third-party courier issues

Our maximum liability shall not exceed the value of the product purchased.

14. User Conduct

You agree not to:

• Use the Website for unlawful purposes.
• Attempt unauthorized access.
• Upload malicious software.
• Interfere with Website security.
• Copy Website content without permission.

Violation may result in termination of access and legal action.

15. Privacy

Your use of this Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection and processing of information as described in the Privacy Policy.

16. Accuracy of Information

While every effort is made to ensure accuracy, KannaujPerfume.com does not warrant that:

• Product descriptions
• Pricing
• Availability
• Website content

are always error-free or complete.

We reserve the right to correct any errors without prior notice.

17. Force Majeure

KannaujPerfume.com shall not be liable for delays or failures caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Fire
• Pandemic
• Government restrictions
• War
• Labor disputes
• Internet outages

18. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject exclusively to the courts having jurisdiction in Kannauj, Uttar Pradesh, India.

19. Changes to Terms

KannaujPerfume.com reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the Website constitutes acceptance of the revised Terms.

20. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Kannauj Perfume
Website: https://kannaujperfume.com
Email: support@kannaujperfume.com

Important Notice

By placing an order on KannaujPerfume.com, the customer expressly acknowledges and agrees that:

• The order is final once confirmed.
• No cancellation requests will be accepted after confirmation.
• No returns, exchanges, or refunds will be provided except where a wrong or transit-damaged product is delivered and reported within the specified time with valid proof.
• The customer has read, understood, and accepted these Terms & Conditions before completing the purchase.

This version is suitable for an Indian e-commerce website and is written in a professional, consumer-friendly manner. For maximum legal protection, especially if you sell internationally, it is advisable to have these terms reviewed by a lawyer familiar with Indian e-commerce and consumer protection laws.